Made To Order
OUR COMMITMENT TO QUALITY
We stand behind our products for quality. Should you experience any issue with your purchase, we offer a one year guarantee (starting from the purchase date) for this item of any defect under normal use. Items will be repaired or replaced with the same or a similar item only. The item must be returned in satisfactory condition and must present that our suggested care was observed by the customer. Sorry there are no refunds. Please contact us at email@example.com to register and authorize your return (RA). Please note that it is at the company's discretion to oblige to this guarantee if the item is not in satisfactory condition.
We accept returns on products purchased through a third party with proof of purchase. Please contact us for details.We thank you for your business!
WE OFFER FREE RETURN SHIPPING TO ALL OUR FIRST TIME CUSTOMERS *
Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, please contact us immediately at firstname.lastname@example.org to let us know your comments and how we can help remedy the situation. Our primary goal is to make you a #HAPPY #HOOKER so just let us know how we can do that!
We can alter any of our products to your specifications or create an original one from scratch. Just simply drop us a message with your wish. Please give as many specific details as possible, i.e. concept or product idea, list of item(s), occasion, timeframe, and your general size. Once received, we will contact you shortly and provide a quote and options for your project.
Custom Made To Order projects are evaluated by the intensive time and labor required for your project. As a guideline, we have created the following tiers:
Tier 1A and 1B
Alteration to one of our existing products. *
Examples: length, custom crystal name or logo, custom color crystals, custom location or placement of crystals.
* Price does not include cost of the product. Price listed is for alteration only. Final price will be quoted before initiating each project.
One of our existing styles customized to your specifications that we don't already offer.
Examples: size, new color combination, special color(s).
An entirely original style custom designed and created just for you.
** All prices listed are subject to review upon assessment of each project. A quote of the final price will be advised before the initiation of each project. To inquire about our custom made to order products, please email us at email@example.com.
Because Made To Order items are personalized for each customer and specifically customized for each order, ALL ITEMS ARE FINAL SALE. THERE ARE NO REFUNDS, RETURNS OR EXCHANGES ON ANY CUSTOM MADE TO ORDER PRODUCT. NO EXCEPTIONS. Full payment is required before initiation of each project.
We thank you for your interest to be an original #HOOKER®!